Shelter UK



Volunteer Role Profile

Role                                                  Administrative Assistant – Client Facing

Role summary                                  Assisting the administrator with reception duties supporting the operation of your local Shelter Office in their day to day to day business.

Suggested Involvement                    Half a day or one day per week minimum suggested for around 6 months, but this is flexible

Supervised by                                   Service Administrator

Why get involved with Shelter?

More than one million people a year come to us for advice and support via our website, help lines, and national network of services. We help people to find and keep a home in a place where they can thrive, and we tackle the root causes of bad housing by campaigning for new laws, policies and practice.


Main Tasks

  • Meeting and greeting clients
  • Booking in clients for interviews with our advisers
  • Giving out information and leaflets
  • ‘Signposting’ people to other services if we are unable to help
  • Inputting information on to our Case Management Systems
  • General basic admin, such as photocopying, scanning, creating client files and filing

Skills and Abilities Required

  • Experience of working with the public
  • Ability to organise your own work, manage your time and work on your own initiative
  • Using computer programs such as Word and Excel
  • Effective communication skills and the ability to understand the needs of our customers
  • Willingness to follow Shelter’s policies, including volunteering, health and safety, equality and diversity and confidentiality

Induction, Learning & Development

To enable you take part in this opportunity Shelter will

  • Provide a volunteer pack including a Handbook and all Policies and Procedures
  • Provide personalised volunteering plan, covering support and development
  • Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems
  • Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter

  • Supporting and learning about the work of a large national charity
  • Developing transferable skills
  • Enhances your CV, we can help you to update this and will provide references when you leave our services

Next Steps

  • Contact our offices on 0344 515 1831 and we’ll send you out an application pack. When you return this to us we will arrange a brief interview to find out more about you.
  • As this role is client facing we are obliged to carry out a DBS (Disclosure & Barring Service, formerly CRB) check. We will give you more information if your application is successful


This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

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