Shelter UK

Volunteer Role Profile

Role                                                  Resource Centre Assistant

Role summary                                  Assisting the advice team by supporting the operation of your local Shelter Office in their day to day to day business.

Suggested Involvement                    9am – 1pm one day per week minimum suggested for around 6 months, but this is flexible.

Supervised by                                   Resource Centre Advisor

Why get involved with Shelter?

More than one million people a year come to us for advice and support via our website, help lines, and national network of services. We help people to find and keep a home in a place where they can thrive, and we tackle the root causes of bad housing by campaigning for new laws, policies and practice.


Main Tasks

  • Shadowing Advice/Case workers
  • Meeting and greeting clients
  • Giving out information and leaflets and supporting clients to use our website
  • ‘Signposting’ people to other services if we are unable to help
  • Updating and maintaining our agencies database
  • General basic admin, such as photocopying, scanning, creating client files and filing
  • Inputting information on to our case management system
  • Assisting Clients with form filling
  • Support Clients to use Choice Based Lettings systems

Skills and Abilities Required

  • Experience of working with the public
  • Interest in social welfare law e.g. housing; welfare benefits; debt; community care
  • Effective communication skills and the ability to understand the needs of our customers
  • Ability to organise your own work, manage your time and work on your own initiative
  • Ability to use computers and programs such as Word and Excel
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity & confidentiality

Induction, Learning & Development

To enable you take part in this opportunity Shelter will

  • Provide a volunteer pack including a Handbook and all Policies and Procedures
  • Provide personalised volunteering plan, covering support and development
  • Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management System
  • Provide relevant training, coaching and shadowing to enable you to fulfil your role
  • Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter

  • Supporting and learning about the work of a large national charity
  • Developing transferable skills
  • Enhances your CV, we can help you to update this and will provide references when you leave our services

Next Steps

  • Contact our offices on 0344 515 1831 and we’ll send you out an application pack. When you return this to us we will arrange a brief interview to find out more about you.
  • As this role is client facing we are obliged to carry out a DBS (Disclosure and Barring Service) check.


This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.

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